Studio Policies

Our studio is designed to feel calm, focused, and welcoming. To keep things running smoothly for everyone, please review our policies before booking.

OUR CLIENTS
At FAYR our clients range widely in age, experience level, and fitness. We welcome all genders to our studios. While all our clients are unique they all are kind, encouraging, and respectful. We are truly a family and look out for each other. If this sounds like you we’d love you to join us!

BOOKING POLICIES
All reservations must be made online through our Momence website or the Fit All Year Round app. You may only book classes using available credits on your account. Classes fill quickly, so we recommend purchasing classes in advance.

BOOKING WINDOW & CANCELLATIONS
Our schedule is available up to one billing cycle in advance for members, 3 weeks for class card holders though classes and instructors may occasionally change due to instructor availability.

  • Group classes: cancel at least 12 hours in advance
  • Private sessions: cancel at least 24 hours in advance

Late cancellations result in the loss of the class. Cancellations must be completed through Momence website or Fit All Year Round app. Text 617-855-0855 for assistance after attempting to self service through the proper channels.

We do not swap classes outside the cancellation window to avoid fees. If you change classes late, both classes will be charged.

ILLNESS POLICY
If you’re sick or injured, please stay home. Simply cancel your class through the app — no need to text us. We appreciate your help protecting our clients and staff.

WAITLISTS
Waitlists automatically add the next client with an available class credit when a spot opens.

  • Only join a waitlist if you can attend that class time
  • Waitlists are a gamble please only use them if you can absolutely attend the class no matter what
  • Keep in mind others often cancel just before the 12 hour early cancel window not leaving you time to early cancel
  • Waitlist automation stops 12 hours before class
  • Open spots can be booked directly up to 1 hour before class
  • Late cancellation policy still applies

SNOW & WEATHER
If Belmont issues a parking ban, classes will be canceled. Weather-related updates will be posted in the app and on instagram @fitallyearround.

ARRIVAL
Please arrive no more than 5 minutes early. If you are not present at the start of class, your spot may be given away. Late arrivals may not be admitted for safety reasons.

PARKING
Free street parking is available on Payson, Trapelo, and Common St. Please pay attention to posted time limits and allow extra time for parking and construction detours.

WHAT TO WEAR
Wear fitted athletic clothing that allows for safe movement and instructor feedback. Grip socks are required and available for purchase in studio for $18.

WHAT TO BRING
Just yourself and your grip socks— we provide all equipment and water cups.

CHILDREN/SPOUSES/PETS
Only registered clients may attend class. Children, spouses, and pets are not permitted in the studio.

SMART PHONES/SAMRT WATCHES
Devices must be silenced or placed on Do Not Disturb. If you must take a call, please step outside immediately.

INJURY/POST-PARTUM RETURN
If returning from injury, surgery, or postpartum recovery, please begin with a private session before joining group classes.

ETIQUETTE & KINDNESS FIRST
We have zero tolerance for rude or disrespectful behavior toward staff or clients. We reserve the right to refuse service or terminate memberships at our discretion. If we receive what we consider at our discretion a rude email we will cancel your future reservations and terminate your membership with Boston Body Pilates Belmont without warning. We fiercely protect our community of kind and polite individuals all in the pursuit of health and wellness.

FINAL NOTES
These policies allow us to keep the studio safe, efficient, and enjoyable for everyone. Please review the schedule before purchasing, as popular class times may already be full.

All sales are final. No refunds are issued for unused classes or late cancellations.